Refund policy

Return and Refund Policy

Effective Date: April 20, 2026

This Return and Refund Policy explains how CasaCrafterllc handles returns, refunds, and exchanges for orders placed through hcasacrafterllc.myshopify.com.

Contact Information

Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • Return requests must be submitted within 30 days of delivery
  • Items must be new, unused, and in their original packaging
  • Proof of purchase is required

Return Method

All returns must be completed by mail. Once your return request is approved, you will receive instructions to proceed.

  • A prepaid return label will be provided free of charge
  • The label must be downloaded and printed
  • Items must be securely packaged before shipping

Return Shipping

  • Free return shipping within the United States
  • No restocking fees apply

Exchanges

We accept exchanges for eligible items. If a replacement is not available, a refund may be issued instead.

Inspection Process

All returned items are inspected upon receipt. Items that do not meet the return conditions may not be eligible for a refund or exchange.

Refunds

Once your return has been received and approved:

  • Refunds are issued to the original payment method
  • Processing time is 5–7 business days
  • All refunds are processed in USD (United States Dollar)

Non-Returnable Items

  • Items returned after the 30-day return period
  • Used, damaged, or altered items
  • Items not returned in original packaging
  • Unauthorized returns

Order Cancellation

Orders may be canceled only before they are processed or shipped. After shipment, the return procedure must be followed.

Shipping Information Summary

  • Order Cut-Off Time: 5:00 PM
  • Handling Time: 1–2 business days
  • Delivery Time: 5–8 business days
  • Shipping Cost: Free within the United States

Payment Methods

  • Credit/Debit Cards (Shopify Payments)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Eco-Responsible Commitment

We aim to reduce packaging waste and support sustainable sourcing practices where possible.

Changes to This Policy

We may update this Return and Refund Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Us

This Return and Refund Policy was last updated on April 20, 2026.