Frequently Asked Questions

Welcome to the Yardvo FAQ page. Below you will find answers to some of the most common questions about orders, shipping, returns, and our products.

1. What does Yardvo sell?

Yardvo offers a range of practical products for outdoor living and home use, including sheds, grills, stoves, and related items.

2. Where do you ship?

We currently ship to customers in the United Kingdom.

3. How long does delivery take?

Orders are generally delivered within 2 to 5 business days, depending on stock availability, destination, and courier conditions.

4. How can I place an order?

Simply browse our website, add your chosen products to your cart, and proceed to checkout. Once your payment is completed successfully, your order will be processed.

5. Will I receive an order confirmation?

Yes. After placing an order, you should receive an order confirmation email using the email address provided at checkout.

6. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at contact@yardvo.com. If your order has not yet been processed or dispatched, we will do our best to assist you.

7. Do you accept returns?

Yes. We accept returns in accordance with our Return and Refund Policy. If you would like to request a return, please contact us first so we can provide the correct instructions.

8. What should I do if my item arrives damaged or faulty?

Please contact us as soon as possible at contact@yardvo.com and include your order number, a description of the issue, and clear photos if possible. We will review the case and help you with the next steps.

9. Can I return an item if I change my mind?

In many cases, yes. If you change your mind after receiving your order, please contact us within the allowed return period. Returned items should be in an appropriate condition and sent back according to our return instructions.

10. Do I have to pay for return shipping?

If you are returning an item because you changed your mind, you are generally responsible for the return shipping cost. If the item is faulty, damaged, or incorrect, we will review the issue and provide an appropriate solution.

11. Are all products always in stock?

Product availability may change from time to time. While we do our best to keep product listings updated, some items may become unavailable before an order is fully processed.

12. Are product images and descriptions exact?

We do our best to provide accurate descriptions and images. However, minor differences in colour, finish, packaging, or appearance may occur depending on screen settings, manufacturing updates, or supplier changes.

13. How can I contact Yardvo?

You can contact us using the details below:

Yardvo
22 Rue de la Paix, Delle, 90100, France
Email: contact@yardvo.com

14. How quickly do you reply to customer enquiries?

We aim to respond to customer messages as quickly as possible during normal business hours.